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Experience hyper-personalized, up-to-the-minute learning in the most dynamic, interactive HR professional development solution available today. \ufeff \ufeffBrian's subscription has been moved onto a new platform that ends in .ai. 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All while delivering a service experience that feels as intuitive as messaging a colleague. \ufeff\ufeffThe Contact service 2.0 streamlines how advisors engage with Service by providing a single, AI\u2011powered entry point that eliminates guesswork and guides them to the best solution\u2014whether that's knowledge search, automated workflows, live chat, or scheduled call support. By combining centralized intelligence, natural\u2011language intent detection, and dynamic routing, the experience becomes personalized, efficient, and contextually relevant, removing unnecessary steps and dead ends. This unified approach strengthens the advisor experience, accelerates service resolution, and lays the foundation for scalable, future\u2011ready virtual assistant. We intend to use AWS Quick suite as the solution with its available chat agent and knowledge base . For the initial iteration of Service assistant, only below are in scope 1. Intent identification - To identify the intent based on the user typed sentence and resolve to one of the business targeted functions and desired way to service the intent which is Knowledge search , Query case status, Live agent call in options, Scheduled call back and live agent chat 2. Knowledge search - Search ASK Policies, procedures which are advisor facing and query Status Manager case status. 3. 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Once the results are provided in each instance, Ameriprise will conduct analysis and apply suggestions as warranted - always will have a human in the loop. The Tansa Create application will be used to assess only internally created and hosted content at AMPF. 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Once the results are provided in each instance, Ameriprise will conduct analysis and apply suggestions as warranted - always will have a human in the loop.\n\nThe Tansa Create application will be used to assess only internally created and hosted content at AMPF.\nThere are no plans to publish any content to Social Media or other external audiences by the business.\n\nTANSA CREATE USE CASES:\n\nUses include (details summarized from the Tansa website, screenshots on the \"References\" tab):\n\n1) Generates Search Engine Optimization-friendly headlines - Tansa\u2019s headline writer can analyze the content of an article and create a headline that accurately reflects the content while being engaging as well as optimized for search engines.\n\n2) Create relevant news summaries with subject tags - The tool can analyze the content of an article and create a concise summary. \n\n3) Tansa\u2019s Keyword Identifier further improves your organization\u2019s SEO by identifying relevant names and words in articles, which the BU will use to enhance its back end search tags and optimization.\n\nSource: https://www.tansa.com/create/.\n\nThe Ameriprise Source of Knowledge (ASK) --> Internal knowledge base for Service & Operations, as well as RiverSource and other internal departments. 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